If you are unsatisfied with your purchase, please follow the guidelines below to ensure a smooth and effortless return:
- Within 14 days of receipt, you may return your unutilized rug(s) in its original form and packaging. We do not accept returns after the 14-days deadline has ended.
- To request a return, please contact RUGSVIBE Support.
- Unless your item was damaged in transit or there was an error on our part, you will be responsible for all return shipping costs using the same courier that delivered the rug(s).
- Refunds will not be provided in full for items damaged while you return shipping. No refunds will be issued to Returns that are never received to RUGSVIBE. We strongly advise you to ensure undamaged return of shipments as well as provide RUGSVIBE Support with the package tracking number.
- In case of a return; you must pay a 10% re-stocking fee to cover company's internal costs including managing, bookkeeping, banking, and other associated costs.
- Since we conduct business on very low profit margins, we do not encourage customers to "buy to try."
- Custom rugs areĀ not eligible for return.
- Items on sale will only be exchangeable.
Damage Policy:
- To ensure that you receive your purchase in perfect condition, all items are shipped to you in the best possible packaging. Please inspect your package carefully upon receipt.
- If you got a damaged item, RUGSVIBE will facilitate you in obtaining a replacement or refund as soon as possible - at no fee to you.
- If you notice significant damage to the packaging, please refuse the shipment and let the shipper return it to you.
- If the packaging has minor damage, please indicate this when signing for the shipment.
- If you find that your product is damaged after opening it, please contact RUGSVIBEĀ Support.
- Please inform RUGSVIBEĀ Support of any product or packaging damage within 3 days of receipt.
Our policy is subject to change at any time. It is the customer's responsibility to review our return policy prior to making a purchase. Changes to our return policy are effective for all purchases made after the date of the change.
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